If you’re experiencing audio cutting out, dropping after a few seconds, or not hearing sound in Discord, this guide will walk you through the most common fixes. These steps apply whether you’re using desktop, browser, or mobile.
Common Symptoms
You may notice one or more of the following:
Audio works briefly, then cuts out
No sound when joining a Discord Stage or voice channel
Audio works in browser but not in the Discord app (or vice versa)
No error messages, but audio suddenly stops
Helpful Tip
If audio drops suddenly during a live session, leaving the voice channel (Red "End Call" Button) and rejoining often restores sound temporarily.
Step 1: Make Sure Discord Is Up to Date
Running an outdated version can cause voice issues.
Desktop App: Fully close Discord and reopen it
Browser: Refresh the page or try a different browser
Mobile: Update Discord from the App Store or Google Play
After updating, rejoin the voice or Stage channel.
Step 2: Reset Voice & Video Settings
This resolves many hidden configuration problems.
Steps:
Open User Settings
Go to Voice & Video
Scroll down to Advanced
Click Reset Voice and Video Settings
Restart Discord
Step 3: Test Your Network Connection
Network routing issues are a very common cause of audio dropouts.
Try the following:
Temporarily connect using a mobile hotspot
Disable any VPNs or firewalls if you’re using one
If audio works on a different network, the issue is likely network-related.
Step 4: Try Browser vs App
This helps isolate the issue.
If audio works in a browser but not the Discord app, try reinstalling Discord
If audio fails in both, continue with the steps below
Still Having Audio Issues?
If sound problems continue, you may need to submit a support request to Discord and include:
Your device (Windows, Mac, iOS, Android)
Whether you’re using the Discord app or browser
Your general location (country/region)
A brief description of when the audio cuts out
This information will help them troubleshoot faster.